Case Study: SWS Marine boosts leads and customer communication with Kenect

SWS Marine Group - Customer Case Study

SWS Marine Group, a Canada-based boat sales and service company specializing in Malibu®, Axis®, and Chaparral® boats, struggled with sales reps having to share personal phone numbers, unreliable email and phone communication, and limited visibility into employee-customer interactions. They used Kenect’s Business Texting, Leads, and Review Requests to address these challenges.

With Kenect, SWS Marine eliminated the need for personal numbers, improved response times with texts answered within 3 seconds, and gave leadership visibility into customer conversations to better follow up on leads. The impact was strong: SWS Marine sent over 10,000 text messages in 6 months and generated more than 198 leads in the same period.

SWS Marine Group

Johnathan Wright

Partner