Case Study: North Knox Chrysler Dodge Jeep Ram achieves faster customer updates with Kenect

North Knox - Customer Case Study

North Knox Chrysler Dodge Jeep Ram, a car dealership in Knoxville, TN, needed a better way to keep up with customers who were too busy to answer calls or emails. Communication was especially difficult when employees were out of the office, and routine service updates were taking hours each day to deliver.

Kenect’s business texting platform solved these issues by allowing staff to text customers quickly, share messages across the team, and send photo and video updates. As a result, North Knox CDJR said customers responded faster, 90% of customers preferred texting over phone calls, and employees saved hours each day while keeping customers updated more efficiently.

North Knox

Lauren Blazer

North Knox