Case Study: Longview Lawn and Garden boosts customer communication and payments with Kenect

Longview Lawn and Garden - Customer Case Study

Longview Lawn and Garden, an equipment dealership in Longview, Texas, struggled with missed phone calls, full voicemail inboxes, and inefficient customer communication across calls, email, and direct mail. Kenect helped the business improve responsiveness with business texting and a website widget so customers could easily reach the team and get quick answers.

With Kenect, Longview Lawn and Garden began using texting for reminders, part updates, payment links, machine pick-ups, and service notifications, while also leveraging review requests, payments, and broadcast messaging. The results included more than $100K collected through Text-to-Pay in 2023, 347+ leads, and 46 reviews, and the team said broadcast messaging paid for itself within two months.

Longview Lawn and Garden

Dakota Mize

Manager