Case Study: Leppo Rents boosts communication efficiency with Kenect

Leppo Rents - Customer Case Study

Leppo Rents, a growing equipment rental company with more than 10 locations across Ohio, Alabama, and Florida, was struggling with post-COVID communication. Customers wanted to communicate virtually, but the team was stuck playing phone tag, waiting for callbacks, and losing time on phone calls and emails. Leppo Rents turned to Kenect for business texting, along with a website widget and review requests.

With Kenect, Leppo Rents was able to answer customer questions in seconds, send updates, coordinate rentals and service calls, collect payment information, and share documents more efficiently across departments. The company reported that Kenect is now used throughout the business, with over 21,000 messages sent in 2023, and said the platform saved significant time while improving visibility and helping the team serve customers faster.

Leppo Rents

Kathy Donegan

Marketing Manager