Case Study: Indian Motorcycle Charlotte achieves 200% more Google reviews and faster customer communication with Kenect

Indian Motorcycle Charlotte - Customer Case Study

Indian Motorcycle Charlotte, a top-ranked powersports dealer in Lowell, NC, wanted to improve customer communication and speed up service workflows. The dealership struggled with unanswered phone calls, inconsistent online reviews and website leads, and poor coordination when customers were transferred between departments. Kenect helped address these challenges with its business texting, online reviews, and web leads solutions.

Kenect implemented texting across sales and service so the dealership could replace many calls and emails with faster text conversations, send review requests after purchases, and coordinate customer updates and pickups in one platform. The results were immediate: Indian Motorcycle Charlotte generated 150+ Google reviews and saw a 200% increase in Google reviews, while also improving lead capture and reducing a 30-minute phone call to a 2-minute text in the Service Department.

Indian Motorcycle Charlotte

Amanda Bramble

Head of Marketing