Case Study: Higgins Powersports saves 50 hours weekly with Kenect

Higgins Powersports - Customer Case Study

Higgins Powersports, a family-owned powersports dealership in Barre, Massachusetts, needed a better way to manage customer communication as limited staffing left phone lines backlogged and made timely follow-up difficult. The dealership worked with Kenect, using its business texting solution along with online reviews and web leads tools.

Kenect helped Higgins Powersports shift communication from phone calls to texting, reducing incoming call volume and allowing staff to reach customers faster without long phone tag. With Kenect, the dealership saved about 50 hours of labor each week, generated 259 reviews, and was able to secure more service approvals and upsells while providing better customer service.

Higgins Powersports

Melissa Bonenfant

Higgins Powersports