Case Study: Gowanda Harley-Davidson streamlines leads and service communication with Kenect

Gowanda Harley-Davidson - Customer Case Study

Gowanda Harley-Davidson, a powersports dealership in Gowanda, NY, needed a better way to manage website and Facebook leads in one place, stop customers from texting personal cell numbers after hours, and reduce time spent on phone tag. The dealership turned to Kenect for business texting, online reviews, and web leads management.

With Kenect, Gowanda Harley-Davidson centralized Facebook Messenger, Marketplace, and website leads, gave employees access to the texting app, and used text updates across sales, service, parts, motorclothes, and administration. The result was faster communication, fewer unnecessary calls, and improved after-hours control; as the team noted, texts now handle everything from pictures and credit applications to service pickup updates, helping them save time and respond more efficiently.

Gowanda Harley-Davidson

Eric Fuchs

Sales Manager