Case Study: Family RV Group boosts leads, reviews, and service efficiency with Kenect

Family RV Group - Customer Case Study

Family RV Group, a Cincinnati-based RV dealer with 12 locations across five states, needed a better way to manage high call volumes in service, reduce customer hold times, build a review-generation process, and increase inbound website leads. They turned to Kenect for business texting, online review generation, video chat, and web leads tools.

Kenect helped Family RV Group shift service communication to text, send photos and video updates to customers, request reviews after each sale, and add a “Text Us” widget to the website. The results included a service department that runs on text, consistent online review generation, and more than 500 website leads per month—rising to over 1,000 inbound leads monthly during peak season, with leadership noting that heavier Kenect usage correlated with more sales.

Family RV Group

Joe Kromer

Marketing Director