Case Study: Elkhart Indian Motorcycle boosts lead response and closes more sales with Kenect

Elkhart Indian Motorcycle - Customer Case Study

Elkhart Indian Motorcycle, a dealer in Elkhart, Indiana, needed a better way to manage customer communication across sales, parts, and service. Before using Kenect, sales reps had to share their personal phone numbers, after-hours leads were often missed, and the team lacked visibility into employee-customer interactions for follow-up.

Kenect provided Business Texting, Leads, and Managed Conversations so the team could text customers from a central platform, respond after hours, and let any employee jump into an ongoing conversation. The result was more than 146 leads in eight months, a 10-minute reduction in response time per lead, and over 75% of hot leads closed, with the customer praising Kenect’s support and unified communication across departments.

Elkhart Indian Motorcycle

Will Paholak

Sales Manager