Case Study: Dozier Miller Law Group boosts reviews and client communication with Kenect

Dozier Miller Law Group - Customer Case Study

Dozier Miller Law Group, a Charlotte-based law firm, wanted a better way to engage current and prospective clients, reduce long phone conversations, simplify intake, and make it easier for clients to leave online reviews. They turned to Kenect, using its texting platform to help streamline client communication and improve the overall client experience.

With Kenect, Dozier Miller Law Group made its main firm phone number textable, encouraged clients to text instead of call, used texting to kick off intake, and sent review requests by text. The results were strong: they generated 116 Google reviews in the last 12 months, received 5,219 texts from clients, and saw a 253% increase in online reviews, while also saving time on phone calls and speeding up client responses.

Dozier Miller Law Group

George Miller

Dozier Miller Law Group