Case Study: Delta Power Equipment boosts customer communication and leads with Kenect

Delta Power Equipment - Customer Case Study

Delta Power Equipment, a full-service Case IH and New Holland farm and construction equipment dealer with multiple locations across Ontario, struggled to stay in contact with customers efficiently, track leads, and avoid employees using personal cell numbers for business calls. Long phone calls to schedule service and part replacements were also slowing the team down.

Kenect solved these issues with business texting, leads, and payments tools that let employees text customers through the app instead of using their personal phones. Delta Power Equipment rolled Kenect out to all 15 locations within three weeks, sent over 5,400 customer messages in the first month, and generated 265 leads in one month, while also turning 20-minute phone calls into just a few quick texts.

Delta Power Equipment

Ryan Gates

Complex Parts Manager