Case Study: Leading Dealership Company boosts leads, reviews, and payments with Kenect

Communicating With More Customers Results in More Closed Sales

Leading Dealership Company, a powersports dealership in Pennsylvania, was struggling to reach customers by phone during work hours, collect payments efficiently, generate more inbound leads from its website, and gather consistent online reviews. To solve these challenges, it turned to Kenect’s texting and payments platform, including text messaging, text reviews, a “Text Us” website widget, and text-to-pay.

With Kenect, the dealership text-enabled its main number, started sending review requests, added live text lead capture to its website, and used text-to-pay across sales and service. The results were strong: more than 12,000 customer texts sent, 763 inbound leads generated through text, and a 146% increase in online reviews over 12 months. The dealership also said Kenect helped speed up payments and keep revenue flowing while improving communication across every department.