Case Study: Carizma Motors cuts phone costs and simplifies customer texting with Kenect

Carizma Motors - Customer Case Study

Carizma Motors, a car dealership serving Texas and New Mexico, wanted a better way to manage customer communication. Before using Kenect’s business texting solution, each account manager needed a company phone, customers were often left texting a bot after hours, and multiple phone numbers made conversations hard to track.

With Kenect, Carizma Motors’ account managers text customers from the Kenect app using their personal cell phones, giving customers one number to reach and a real human to respond anytime. The result was a major cost savings and better organization: Carizma Motors eliminated 9–10 company phones and said texting became easier for customers than phone calls or email.

Carizma Motors

Jacob Witherspoon

Marketing Director