Case Study: Carey, Leisure & Neal achieves better client communication and more Google reviews with Kenect

Carey, Leisure & Neal - Customer Case Study

Carey, Leisure & Neal is a Greater Tampa Bay law firm that has represented injured individuals since 1984. They faced several communication challenges, including difficulty setting up video calls with clients, generating online reviews, maintaining a single firm-wide phone number for texting, and replacing an awkward website chatbot. Kenect helped address these needs with its platform, including Video Chat, text-based review requests, text-enabled phone numbers, and a “Text Us” website widget.

Using Kenect, Carey, Leisure & Neal streamlined client communication across the firm and made it easier to meet with clients face-to-face virtually. The firm reported an 82% increase in Google reviews, said video chat was much simpler than Zoom, and noted that their main business number could stay consistent across the firm. Kenect also enabled live responses through the website widget, and the firm plans to use Kenect Video Chat for virtual notarization.

Carey, Leisure & Neal

Melissa Solevilla

Partner