Case Study: Leading Specialty Retailer achieves better managers, happier employees, and higher profits with Ken Blanchard Companies

Leading Specialty Retailer - Customer Case Study

Leading Specialty Retailer, a fast-growing optical retail chain, faced declining sales, falling earnings, and a shortage of well-prepared managers after rapid expansion and inconsistent training. The company turned to the Ken Blanchard Companies and its Situational Leadership® II (SLII®) model to create a company-wide management development program focused on coaching, goal setting, feedback, and leadership consistency.

The Ken Blanchard Companies delivered a customized SLII® rollout for more than 700 managers, supported by assessments, internal trainer development, and culture integration. The results were strong: managers improved in key leadership skills, employee satisfaction and customer satisfaction rose, turnover dropped 7.7%, sales climbed from $660 million to $767 million, and earnings reached an all-time high of $71.9 million, a 65% increase in the final year.