Case Study: Global Retailer Company achieves stronger leadership development with Ken Blanchard Companies

Evaluating the Impact of Leadership Training in Retail

Global Retailer Company, a fast-growing specialty retailer with brands in casual clothing, needed a stronger, more consistent leadership approach across its headquarters and field teams. It partnered with **Ken Blanchard Companies** to launch a customized leadership development program, using **Situational Leadership II (SLII)** as the foundation for training supervisors and managers.

**Ken Blanchard Companies** implemented Leadership Training for Supervisors (LTS), tailored materials, facilitator training, and a measurement process using assessments and follow-up surveys. The results were strong: participants gave the program a 4.8/5 overall rating, averaged 87% on the knowledge test, and showed statistically significant behavior improvements in 7 of 8 skill areas. One year after training, stores led by improved managers saw positive business outcomes, including reduced shrinkage in up to 79% of stores, lower turnover in up to 64%, and sales gains in up to 66%.