Case Study: a U.S. aviation ground support equipment manufacturer reduces turnover with Kelly Services workforce solutions

U.S. Aviation Ground Support Equipment Manufacturer cuts turnover to 15.2% with Kelly Services

The customer, a U.S. aviation ground support equipment manufacturer, faced a severe operational challenge with production staff turnover rates peaking at 90% under their previous staffing partner. This high turnover disrupted output and created a continuous recruitment cycle, a problem that intensified as business surged. Kelly Services was engaged to provide a contingent workforce solution to address this instability.

Kelly Services implemented a flexible, data-driven workforce model, which included deep cultural insights and collaboration with the company's leaders. This solution successfully placed 62 employees and dramatically reduced the turnover rate from over 75% to just 15.2%, a nearly sixfold improvement. The vendor also surpassed previous conversion results, with 25 employees being hired directly by the company, and demonstrated its responsive nature by filling six urgent warehouse roles in under 48 hours.

U.S. Aviation Ground Support Equipment Manufacturer