Case Study: a leading technology distribution company cuts turnover by 52% with Kelly Services

a leading technology distribution company cuts turnover to 8.6% with Kelly Services

Kelly Services partnered with a leading technology distribution company that was facing an 18% turnover rate among its contingent workforce. This high turnover was harming operational performance, slowing fill rates, and causing low morale, with assignments averaging only 98 days.

Kelly Services implemented expert workforce solutions focused on improving candidate recruitment, orientation, and on-site support. They enhanced interview tactics, set clear expectations, established weekly on-site recruiter support, and launched an employee recognition program. As a result, turnover was reduced to 8.6%, a 52% improvement, and revenue nearly doubled from $358,104 to $622,170. Kelly Services also helped reduce the average time-to-fill roles from 6.6 to 3.8 days and increased average assignment length.