Case Study: a U.S.-based global pharmaceutical and medical device company achieves 98% on-time remediation with Kelly Science, Engineering, Technology & Telecom

U.S Based Global Pharmaceutical and Medical Device Company - Customer Case Study

Kelly Science, Engineering, Technology & Telecom worked with a U.S.-based global pharmaceutical and medical device company with about 15,000 employees after an FDA-mandated recall forced the remediation of roughly 300,000 devices across more than 4,000 sites in the U.S. and Puerto Rico. The company needed a delivery model that would let it own and certify the work outcome while handling a highly complex, time-sensitive field services effort.

Kelly Science, Engineering, Technology & Telecom recommended a staff augmentation approach and then managed the remediation with program and project management support, talent recruitment, field service engineering expertise, and centralized credentialing and reporting. By leveraging its supplier network, Lean methods, and geographically flexible teams, Kelly Science, Engineering, Technology & Telecom helped the client achieve 98% on-time delivery, 2% turnover, and 97% client satisfaction while expanding the engagement into additional roles and projects.