Case Study: a Fortune 1000 insurance company achieves expanded customer acquisition with Kelly Science, Engineering, Technology & Telecom

Fortune 1000 Insurance Company expands portal services with Kelly Science, Engineering, Technology & Telecom and moves to 50% agile

The customer, a Fortune 1000 insurance company, faced the challenge of expanding its service offerings into new states by upgrading its corporate portal. This required mirroring the existing portal's functionality to meet compliance and regulatory demands. To tackle this, they engaged vendor Kelly Science, Engineering, Technology & Telecom (Kelly Technology) to leverage agile product development techniques like SAFE and Scrum.

Kelly Technology assembled a senior team that worked in sprints using scrum ceremonies to manage the product backlog, planning, and testing. This solution successfully improved the portal and enhanced customer experiences across multiple geographies. The project significantly increased the number of new customers in the targeted regions and helped the client's internal teams evolve from a predominantly waterfall approach to a 50/50 hybrid agile state.