Case Study: Wawa achieves $9.2M in savings with Kelly Benefits care management

Wawa Aligning Benefits Strategy with Corporate Values

Wawa, the convenience store chain with more than 800 locations and 35,000 associates, wanted to better support employee health and benefits while staying true to its core values of “Value People” and “Do the Right Thing.” Its existing wellness and disease management programs were seeing declining engagement, limited reporting, and weak results, so Wawa turned to Kelly Benefits to help evaluate a better approach.

Kelly Benefits guided Wawa to a care management solution that created a single Care Coordination hub for benefits and healthcare questions, making it easier for associates to get help through a mobile-friendly, high-touch model. The new approach increased engagement, improved care navigation and health outcomes, and reduced wasted spending, delivering a projected 10% reduction in PEPM medical/pharmacy costs and $9.2 million in first-year claims savings and cost avoidance, a 3.4:1 ROI.

Wawa