Case Study: the world’s largest end user computing device manufacturer achieves faster onboarding and higher customer satisfaction with Kellton and ServiceNow

World’s Largest End User Computing Device Manufacturer speeds onboarding 40% with Kellton

The world's largest end user computing device manufacturer faced challenges with manual processes and complex workflows that limited its global Device-as-a-Service (DaaS) delivery. These issues made it difficult to track orders and hardware deployments across multiple time zones, leading to inconsistent customer experiences and missed revenue opportunities. The company partnered with Kellton to address these problems using the ServiceNow platform.

Kellton implemented a comprehensive and tailored ServiceNow solution, integrating Technology Provider Service Management (TPSM) and Automation Engine to centralize DaaS management and automate key workflows. This implementation by Kellton resulted in a 40% faster customer onboarding, a 20% reduction in customer churn, and a 25% increase in Net Promoter Score, significantly enhancing operational efficiency and unlocking new revenue streams.