Case Study: Florida Public Utility achieves faster service and streamlined operations with Kellton's ESB solution

Florida Public Utility streamlines outage alerts and payments with Kellton

Kellton worked with Florida Public Utility, a large municipal utility, to address challenges stemming from its latent and manually-driven systems. These outdated systems could not accommodate new customers, leading to delayed service turnarounds. Additional issues included siloed operational structures and dated payment processing protocols that were slowing customer growth.

Kellton deployed a full-scale, robust Enterprise Service Bus (ESB) solution to transform the utility's legacy applications. This data-driven process integration automated outage detections and notifications, streamlined payments processing, and automated service restorations. The project shortened service timelines, reduced manual workload, and maximized performance across all functions for the client.