Case Study: Unbox Robotics achieves streamlined performance management and improved employee experience with Keka

How Unbox Robotics won the uphill battles of performance management and employee experience

Unbox Robotics, a Pune‑headquartered supply‑chain robotics company with 114 employees, faced growing pains as it scaled and discovered its existing performance management system was too rigid — forcing teams to fall back on Google Forms. Seeking an HRMS that could align individual goals to company strategy and support rapid growth, Unbox Robotics chose Keka, initially using Keka for onboarding during their Series‑A scale-up and later deploying Keka’s performance management module.

Keka helped Unbox map 15 job‑specific competencies, define and layer OKRs, enable transparent peer feedback, and generate one‑click performance reports, while also streamlining onboarding, attendance, helpdesk/ticketing, and approvals. The vendor’s HRMS drove strong employee adoption, faster onboarding (Unbox scaled from ~30 to 100 employees in three months using Keka), and measurable operational gains — for example, Keka’s helpdesk dashboard showed daily ticket activity (e.g., 42 tickets created, 40 closed today) and a 50% drop in open tickets in the sample data — reducing HR effort and speeding issue resolution.

Unbox Robotics

Prayag Lele

Chief of Staff