Case Study: Softest achieves automated HR processes and eliminates email & Excel reliance with Keka

How Softest ended its reliance on emails and Excel sheets with Keka

Softest, an Ireland-based recruitment consultancy founded by Surya Patra, faced growing HR friction as headcount rose: heavy reliance on emails and WhatsApp, dependence on Excel sheets, a lack of a structured payroll process, and disparate systems for salary processing. Because their consultants used client HRMS for attendance and timesheets, Softest needed more than a traditional attendance-focused solution and began searching for an automation-first HRMS, ultimately selecting Keka for its user-friendly interface.

Keka implemented a centralized HRMS that replaced scattered spreadsheets and informal messaging by consolidating employee data and streamlining HR workflows. As a result, Softest significantly reduced its reliance on emails and instant messaging and lowered dependency on Excel, while benefiting from Keka’s clean UI and responsive customer support—improving operational efficiency and adoption across the organization.

Softest

Surya Patra

Founder & CEO