Case Study: Dell Financial Services streamlines secure mail and document management with Kefron

How a global financial services business streamlined document and mail management

Dell Financial Services (DFS), part of Dell, needed to keep its finance team focused on core operations while securely managing confidential mail and hardcopy documents from 15 countries. To address the growing burden of mail handling, secure storage, and GDPR-compliant destruction, Dell worked with Kefron for mail management and document storage services.

Kefron provided a dedicated mailroom service to receive, process, scan, and upload contracts within 7 days of receipt, while also storing hardcopy records for five years before secure destruction. The result was a streamlined, secure, and cost-effective process that improved customer experience, met KPI and SLA targets, and gave Dell a trusted long-term partner with excellent service and competitive pricing.

Dell

Hereward Turley

DFS’ Director of EMEA Operations