Case Study: Gift Voucher Shop achieves compliant high-volume application processing and cost savings with Kefron

Gift Voucher Shop - Customer Case Study

Gift Voucher Shop, the company behind the One4all vouchers, faced a major operational challenge when Post Office Limited moved its 300,000-customer budget savings scheme to reloadable electronic Budget Cards. Customers needed to complete application forms with two forms of ID, creating a tidal wave of paper applications that had to be processed quickly and in line with anti-money-laundering rules. To handle the surge and meet regulatory requirements, Gift Voucher Shop engaged Kefron’s outsourced scanning and document management service (Kefron Capture).

Kefron processed roughly 130,000 application forms in the first month, scaling staff for the peak, delivering high-quality scans that enabled digital archiving and secure destruction of originals, and providing software for instant file access. Kefron’s solution restored normal volumes within months, delivered measurable cost savings in labour and storage, improved processing efficiency and customer service, and ensured legal compliance with anti-money-laundering legislation.

Gift Voucher Shop

John Mahon

Group Operations Manager