Case Study: ECI boosts client retention and Cyber Services growth with Keepnet Labs

Strategic partnership with Keepnet Labs enhances ECI's cybersecurity services, improving scalability, user experience, and client retention

ECI, a cybersecurity firm serving regulated industries, faced challenges in scaling its human risk management services. Their previous platform was cumbersome and drove clients away. They needed a solution tailored for an MSSP, capable of efficiently managing multiple clients simultaneously without repetitive tasks, and one that could deliver scheduled training across different time zones. They partnered with Keepnet Labs and its Human Risk Management platform to find a solution.

Keepnet Labs provided a multi-tenant platform that allowed ECI to launch coordinated phishing and smishing simulations and training for numerous clients at once. This solution streamlined operations, saved significant time, and enhanced the user experience with session-based training. The results included a direct increase in client retention and sales for ECI's Cyber Services product line, successfully reversing the negative impact of their previous tool.

ECI

Chad Fullerton

Director Information Security