Case Study: a leading US-based retail company boosts quishing awareness with Keepnet Labs

How Keepnet protects a global retailer from QR phishing attacks, saving costs and enhancing the organization's security culture

A leading US-based retail company, operating over 6,000 stores, faced a significant threat from QR code phishing (quishing) due to its widespread use of QR codes in its customer operations. To protect its 27,000 employees and secure its financial and customer data, the company partnered with Keepnet Labs and utilized its security awareness platform, which included targeted training and phishing simulations.

Keepnet Labs implemented a comprehensive solution involving quishing simulations, a focused security awareness training program, and behavior-based automated coaching. This resulted in a 91% improvement in the ability to recognize QR phishing, reducing the human risk score from 80% to 45%. The program also delivered substantial financial benefits, preventing an estimated potential loss of $1,897,560 and saving $89,500 annually in incident response costs.