Case Study: New Mexico Taxation and Revenue Department achieves secure remote access for 700+ employees in under a week with Keeper Security's Keeper Connection Manager

How a New Mexico State Agency Enabled 700+ Remote Desktops in Less Than a Week

The New Mexico Taxation and Revenue Department needed to rapidly expand its existing Apache Guacamole remote desktop environment to support business continuity during the COVID-19 pandemic. With more than 700 employees and strict security and PCI requirements, IT sought a commercial solution with professional support and chose Keeper Security’s Keeper Connection Manager to scale the deployment and add two‑factor authentication.

Keeper Security deployed three instances of Keeper Connection Manager with load balancing and supported integration of two‑factor authentication and credential management. Within one week all 700 employees were securely accessing their work desktops from home using only a standard browser and login, restoring near‑normal operations, maintaining security, and avoiding client installs on personal devices.

New Mexico Taxation and Revenue Department

Mike Baca

Chief Information Officer