Case Study: Quest Federal Credit Union achieves stronger password security and compliance with Keeper Security

Enterprise-Grade Cybersecurity for a Regional Credit Union

Quest Federal Credit Union, a $119M regional credit union based in Kenton, Ohio, faced strict regulatory requirements and widespread weak password practices among employees — from reused credentials to written passwords — that put member and operational data at risk. To address these gaps, Quest evaluated and chose Keeper Security’s password management solution (password manager and digital vault) for enterprise-wide protection.

Keeper Security deployed its password manager across all devices, providing private vaults, automated password generation, secure file storage and sharing, two‑factor authentication, and auditing/reporting capabilities. The implementation gave Quest visibility to enforce stronger password and 2FA policies, improved regulatory compliance, and produced measurable benefits including an immediate reduction in time spent resetting passwords and fewer help-desk calls.

Quest Federal Credit Union

Brian Sprang

CIO