Case Study: Shilo streamlines sales and real estate data processing with KeenEthics

Shilo processes 4+ million calls with KeenEthics

The customer, Shilo, is a B2B AI SaaS platform for sales and real estate teams that faced the challenge of fragmented customer data scattered across various CRMs and communication channels. This made valuable insights difficult to access and use. KeenEthics was engaged to help create a streamlined framework for data processing and ensure its integration with existing technologies.

KeenEthics implemented a multi-surface SaaS platform featuring a normalized multi-CRM integration layer, automated call processing with AI transcription and analysis, and tools for AI coaching and agentic CRM automation. The solution processes over 4 million calls and serves more than 10,000 users across 390+ organizations, significantly decreasing manual CRM work and making coaching faster for its users.

Shilo