Case Study: Vancouver Metropolitan Orchestra saves 160+ hours per year with Keela

How Vancouver Metropolitan Orchestra saves 100+ hours per year with Keela

The Vancouver Metropolitan Orchestra (VMO) is a nonprofit founded by Maestro Kenneth Hsieh that mentors music graduates into professional musicians. As their programs, concerts and donor relationships grew, the team found their business CRM created redundancies and extra work; they needed a purpose-built nonprofit solution, so they evaluated and chose Keela’s nonprofit CRM.

Keela’s all‑in‑one platform streamlined VMO’s donor and contact workflows and convinced the board after a short trial. With Keela, a post-event reconciliation that previously took a team of five about five hours is now one hour—saving roughly 20 hours per event and about 160 hours over eight events—while adding an average of 200 contacts per week; VMO is also planning QuickBooks Online and Eventbrite integrations through Keela to scale further.

Vancouver Metropolitan Orchestra

Steve Coombe

Vice President, Board of Directors