Case Study: Avalon Pharmacy achieves revenue growth and stronger patient engagement with Keap

How an independent pharmacy thrives despite big competitors by increasing patient engagement with Keap’s small business CRM and marketing automation software

Avalon Pharmacy, an independent pharmacy in Rancho Mirage, CA, was facing declining revenue and increasing competition as customer retention became harder to sustain. The team turned to Keap’s small business CRM and marketing automation platform to better understand and engage patients, collect contact information, and build a real marketing strategy.

With help from Keap Certified Partner The Automation Agency, Avalon Pharmacy implemented automated email campaigns, contact capture for walk-ins, review requests, and educational outreach. Keap helped the pharmacy grow to 8,000 contacts and more than 5,000 emails, increase Google reviews from about 15–20 to nearly 500, limit pandemic-related revenue decline to 10% versus the 20–30% seen at other pharmacies, and ultimately drive 20% revenue growth.

Avalon Pharmacy

Amit Kakar

Avalon Pharmacy