Case Study: The Leisure Company streamlines after-sales with Keane Creative’s bespoke digital business system

The Leisure Company streamlines after-sales with Keane Creative

The Leisure Company, a provider of holiday homes and parks, was struggling with a manual, spreadsheet-based after-sales process that was inefficient and admin-heavy. They engaged vendor Keane Creative to implement a digital solution using their Mustard Business System to streamline operations and free up their team to focus on customer service.

Keane Creative developed a bespoke, cloud-based system that digitized the entire after-sales tracking process. The solution included integrated CRM reporting, a customer portal for raising tickets, and an engineer portal for remote job updates, making the process entirely paperless. This allowed all relevant parties to access real-time information anytime, anywhere, resulting in a significantly more efficient and streamlined operation for the customer.

The Leisure Company