Case Study: Pennine Stone streamlines POD delivery with Keane Creative's bespoke client portal

Pennine Stone streamlines POD retrieval with Keane Creative, cutting manual searches to zero

Pennine Stone, a UK manufacturer of cast stone architectural dressings, faced an inefficient manual process for handling proof of delivery (POD) documents. Their original system only emailed PODs to a single mailbox, requiring staff to manually search for and retrieve documents whenever clients requested copies. They engaged Keane Creative to develop a more streamlined and customer-friendly solution.

Keane Creative implemented a bespoke, automated cloud-based system for Pennine Stone. This included a secure client portal for customers to directly access their PODs and custom scripts to process emails and integrate with Pennine Stone's internal software. The result was a fully automated solution that eliminated manual searches, allowing clients to independently view and retrieve their documents, thereby improving efficiency for both parties.

Pennine Stone