Case Study: Veolia achieves 60% online self‑booking adoption and optimized business travel management with KDS

KDS Optimizes Veolia Business Travel Management

Veolia, the world leader in environmental services with about 250,000 employees and annual sales of €24.7 billion, faced a major travel-cost challenge: a highly decentralized organization (2,500 entities worldwide, 1,500 in France) and a French corporate travel budget of €30–35 million. Management launched the Odyssey project to standardize and reduce travel spending by moving procurement to an online self‑booking tool and set a target to manage 75% of travel online.

Veolia selected KDS (working with new TMC Carlson Wagonlit Travel) for its international, change-management experience and rapid ASP deployment. A phased rollout in France focused on consolidation, training, communication and a CWT helpdesk; technical integration with the corporate portal took little time. After two years adoption reached nearly 60% (target 75%), restored management-fee profitability, faster implementation (initial phase in three months), and plans to expand to the UK and other countries.

Veolia

Abdelaziz Bougja

Odyssey Project Manager