Case Study: Deloitte achieves streamlined travel management, reduced costs and controlled carbon emissions with KDS

Deloitte Facilitates Management of its Travel, Reduces its Costs and Controls its Carbon Emissions with KDS

Deloitte France, a professional services firm with 6,300 associates across multiple regional offices, relied on an in‑house Carlson Wagonlit Travel agency and electronic forms for business travel. Frequent schedule changes led to high-cost flexible fares, heavy manual processing and low adoption of the booking form — prompting a push to simplify bookings, make travellers accountable and cut agency costs.

After a competitive tender Deloitte implemented KDS, a turnkey online booking solution selected for its built‑in online help to guide first‑time users. The self‑service platform automated booking workflows, reduced offline/manual handling, encouraged fare choices aligned to schedule reliability and delivered measurable outcomes: streamlined travel management, lower agency costs and improved control of travel-related carbon emissions.

Deloitte

Dominique Delattre

Purchasing Department Manager