Case Study: Terri Scheer achieves mobile-first paperless landlord insurance with Katalyst Interactive

Terri Scheer launches mobile-first landlord insurance with Katalyst Interactive on time

Terri Scheer, Australia's leading landlord insurance specialist, faced the challenge of streamlining a manual, phone-based process for real estate agents to submit insurance quotes. Their existing system was time-intensive for both agents and their own call-center staff and struggled with the high turnover rate of property managers. They partnered with vendor Katalyst Interactive to develop a custom workflow application that would create a unified, mobile-first platform to meet strict compliance requirements and eliminate processing friction.

Katalyst implemented a mobile-first, paperless portal integrated directly into Terri Scheer's systems, using an Agile methodology with a fixed cost but variable scope to meet a hard regulatory deadline. The solution provided agents with full functionality in the field, from getting quotes to completing compliance training. Katalyst delivered the application on time, and it was successfully rolled out to agents, receiving positive feedback on its effectiveness and usability. This provided a solid foundation for Terri Scheer's future digital expansion and further cemented Katalyst's role as a trusted partner.

Terri Scheer