Case Study: South Australia Police improves mobile workforce efficiency with Katalyst Interactive

South Australia Police modernizes mobile workforce in an 8-month pilot with Katalyst

The South Australia Police (SAPOL) partnered with Katalyst Interactive to address challenges in modernizing officer operations through their Mobile Workforce Program. Their existing use of personal mobile phones led to inconsistent access to real-time information, difficulties accessing safety-critical tools, and hindered communication, all while needing to maintain stringent information security. SAPOL required a user-centred design approach to ensure the new technology would be adopted and effectively used by officers in the field.

Katalyst implemented a comprehensive UX research methodology, including workshops, card-sorting exercises, and low-fidelity prototyping to deeply understand officer needs. This research directly informed an optimized application layout and provided guidelines for onboarding and future app integration. The solution delivered by Katalyst resulted in improved operational efficiency, reduced navigation time for officers, and a clear roadmap for SAPOL to continue modernizing its mobile workforce operations.

South Australia Police