Case Study: Nedbank reduces live chat volumes and boosts client satisfaction with Kasisto's KAI-powered virtual assistant

Nedbank reduces live chat volumes by more than 70% with Kasisto

Kasisto implemented its conversational AI technology for Nedbank. The financial institution sought to improve its client banking experience and operational efficiency within its contact centre.

The solution involved deploying an AI-powered assistant named Enbi as part of Nedbank's contact centre team. By utilizing Kasisto's technology, Nedbank successfully reduced live chat volumes by more than 70% while simultaneously increasing client satisfaction.

Nedbank