Case Study: Nedbank cuts chat volumes by 70% with Kasisto's conversational AI

Nedbank cuts chat volumes by 70% with Kasisto

Nedbank sought to improve its banking experience and provide support for its client care team. To address this, the bank partnered with vendor Kasisto to implement its KAI conversational AI platform.

Kasisto's solution was an AI-powered virtual assistant named Enbi. This implementation successfully reduced live chat volumes by more than 70% for Nedbank while also increasing client satisfaction. The results demonstrate Kasisto's ability to streamline service delivery and improve business operations.

Nedbank