Case Study: Virginia Polytechnic Institute and State University achieves streamlined IT operations and automated endpoint management with Kaseya VSA

Virginia Tech Taps Kaseya VSA to Streamline Operations, Tackle Tough IT Problems

Virginia Tech’s Division of Student Affairs, which supports hundreds of student-facing services across campus, struggled with frequent student staff turnover, limited documentation and backup, and a fragmented IT environment managing roughly 800 endpoints. The team needed a way to consolidate disparate domains and Active Directories, streamline onboarding/offboarding, keep systems patched, and free staff from time-consuming manual tasks.

They implemented Kaseya VSA (Service Desk, Live Connect, auditing and automation) plus AuthAnvil two-factor authentication to centralize management, automate patching and account workflows, and remotely resolve issues. The result: consolidated endpoint control, faster remote support (no more campus “sneaker days”), about 90–95% of machines kept up to date, a 98% customer satisfaction rate, 10,000 closed tickets over five–six years, fewer compromised machines, and more time for strategic IT work and budgeting.

Virginia Polytechnic Institute and State University

Richard “Billy” Wesley

IT manager for the Division of Student Affairs