Case Study: Emerging IT achieves scalable growth and improved customer satisfaction with Kaseya VSA

Top Australian MSP Drives Growth, Customer Satisfaction through VSA

Emerging IT, a top Australian MSP with a 16-year track record, supports over 5,000 endpoints across 280 clients with just 35 technicians. The firm needed faster, more reliable security rollouts, greater automation of core IT tasks, and a path into managed security and cloud services—all while maintaining tight SLAs and controlling costs.

By standardizing on Kaseya VSA for patching, antivirus deployment, remote remediation and automation, Emerging IT streamlined operations, accelerated helpdesk response, and reduced manual effort. The company is now exploring AuthAnvil for managed security and Unigma for cloud management, achieving higher ROI, low customer churn, improved customer satisfaction, and the ability to scale services and grow revenue.

Emerging IT

Noel Ervine

Emerging IT