Case Study: Sybaweb achieves pan‑African expansion and up to 30% higher endpoint management efficiency with Kaseya

Sybaweb’s continental expansion driven by Kaseya

Sybaweb is a 20‑year‑old South African managed services provider and ISP serving SMBs across engineering, manufacturing and finance. To expand beyond major city centres into other South African regions and across Africa, the company needed scalable, Windows‑centric remote support, cloud efficiency and automation to free technicians for higher‑value work.

Sybaweb deployed Kaseya Managed Service Automation (v6.3) to enable remote agent rollouts, scheduled automation, monitoring and reporting. The result: technicians now manage 20–30% more endpoints, travel and deployment time dropped, clients see improved operational efficiency and ROI (lower OPEX/CAPEX), and Sybaweb successfully expanded across multiple African countries and won multinational customers such as UWP.

Sybaweb

Andreas Nel

CEO