Case Study: Spectrum Data Networks achieves streamlined, automated MSP operations with Kaseya's VSA and BMS

Spectrum Data Networks All-in for Kaseya IT Complete with VSA, BMS Duo

Spectrum Data Networks is a Houston-based MSP launched in 2017 that supports clients in healthcare, oil & gas and other sectors. As a four-person startup, the team needed proven, familiar tools to deliver comprehensive services from day one, enable non-sales staff to manage client relationships, and create an efficient ticketing/onboarding process without investing in a patchwork of products.

Spectrum implemented Kaseya’s VSA (RMM) and BMS (PSA/CRM) as an integrated IT Complete solution. BMS consolidated quoting, CRM, ticketing and project management into a single pane, while VSA’s monitoring and automation eliminated repetitive tasks and enabled proactive remediation. The result was faster onboarding, happier clients, reduced software costs, significant time savings for technicians, and a scalable platform to support controlled growth.

Spectrum Data Networks

Kyle Tennyson

Managing Partner and Director of Technology