Case Study: Spark Digital transforms ICT services and boosts revenue & margins with Kaseya VSA

Spark Digital Revamps ICT Services Portfolio to Better Meet Evolving Customer Needs

Spark Digital (formerly Telecom New Zealand) needed to transform its ICT services to meet customers that were becoming increasingly global, connected and mobile. With staff and users spread across the country and millions of endpoints to support, the company faced the challenge of delivering flexible, scalable and proactive managed services over distributed networks.

Spark Digital deployed Kaseya VSA to centralize monitoring and remote management, automate preventative maintenance and enable customer self-service. The platform allowed the company to offer tailored, consultative managed services, improving visibility and response while lowering costs—resulting in higher customer satisfaction and retention, increased revenue and margins, and a stronger position as a trusted technology advisor.

Spark Digital

Gavin Sharkey

General Manager of Technology