Case Study: Spark Alliance, Inc. achieves 20% revenue growth and 70% reduction in administrative overhead with Kaseya BMS

Spark Alliance ditches Connectwise and thrives with MSP2.0-friendly BMS

Spark Alliance, a California-based MSP led by CEO John Morris, wanted to adopt an MSP 2.0 cloud model to run services and business operations from anywhere, but its on-premises ConnectWise PSA blocked that transformation. The legacy system required heavy IT overhead (multiple engineers and a DBA), lacked seamless workflow and data integration across CRM, billing and reporting, and caused slow invoicing and poor scalability.

Spark replaced ConnectWise with Kaseya BMS (and integrated Kaseya VSA), moving to a cloud-native, automated business-management platform. The change eliminated dedicated sysadmin work, cut administrative overhead by 70% (saving about $180,000/year), sped billing to within 48 hours, improved SLA performance to 92–94%, grew revenue 20% year-over-year without adding headcount, and increased first-meeting win rates to 85%.

Spark Alliance, Inc.

John Morris

CEO