Case Study: Sagiss achieves streamlined Office 365 administration and significant time savings with Kaseya 365 Command

Sagiss Streamlines Office 365 Administration with Kaseya 365 Command

Sagiss, a managed service provider co‑founded by CTO Jim Lancaster, was prepared for rapid cloud adoption—expecting most customers to move to Office 365—but ran into a major blocker: Office 365’s complex administration panel required SharePoint/PowerShell expertise and senior technicians to manage basic mailbox tasks, making migrations costly and impractical for many clients.

After adopting Kaseya 365 Command, Sagiss streamlined Office 365 administration—handling over 1,000 mailboxes for a dozen customers—so common tasks (archiving, provisioning, permissions, password resets) that once took hours or days are now done in minutes. The tool’s auditing and reporting saved hundreds of technician hours per year, reduced reliance on senior staff, lowered customer costs, and enabled Sagiss to expand Office 365 managed services with higher customer satisfaction and retention.

Sagiss

Jim Lancaster

CTO