Case Study: Sage UK achieves cost savings and improved IT efficiency with Kaseya Service Desk

Sage UK achieves cost savings and increased efficiency through IT automation from Kaseya

Sage UK, which supports almost 2,500 employees across 21 sites in the UK and Ireland, faced a growing IT support burden of more than 7,500 tickets per month. Years of acquisitions left the company with fragmented, heavily customised legacy systems, making service management inefficient and unable to scale to meet rising laptop use and remote-working demands.

Working with Kaseya, Sage first deployed Desktop Policy Management to automate PC power-downs (projected to save about £50,000 per year) and then rolled out a customised Kaseya Service Desk (branded Sage InService). The integrated solution automated ticket routing, consolidated multiple remote-access, communications, asset and backup tools into single platforms, reduced manual interventions, improved end-user service, and delivered a return on investment within two years while opening further opportunities for cost and efficiency gains.

Sage

Anthony Anderson

IS Change Manager, Sage Uk